The most common questions — from scientific specs to shipping and warranties. Can't find an answer? Email support@peptidlabs.eu.
10 questions
[FAQ/01]
Products
What are research peptides?+
Research peptides are synthetic amino acid chains produced for use in laboratory and scientific research. They are used to study biological mechanisms, receptor binding, and cellular processes. They are not pharmaceutical products and are not intended for human consumption.
Are your peptides tested for purity?+
Yes, every batch undergoes independent HPLC analysis and mass spectrometry. We guarantee a minimum purity of 98%+. Analytical results are documented in a Certificate of Analysis (COA), available for download or sent with the order.
Do you provide Certificates of Analysis?+
Yes. Every order includes a batch-specific Certificate of Analysis (COA). The document contains an HPLC chromatogram with purity data, mass spectrometry analysis confirming molecular identity, and a visual assessment. COA files are available on the product page.
How should I store peptides?+
Store lyophilized peptides at -20C in a dark, dry environment. In this form they remain stable for up to 24 months. After reconstitution, the solution is stable for 2-4 weeks at 2-8C. We recommend aliquoting to avoid repeated freeze-thaw cycles.
[FAQ/02]
Shipping
How long does shipping take?+
Orders are processed and dispatched within 24 hours. Delivery to Bulgaria takes 1-2 business days via Econt or Speedy. Other EU countries receive orders in 3-7 business days via international courier. Free shipping on orders over €49 (Bulgaria) or €149 (EU).
Do you ship internationally?+
Yes, we ship to all European Union member states. International shipping is €9.99 and free on orders over €149. All shipments are discreetly packaged and include tracking to the delivery address.
How do I track my order?+
After dispatch, you will receive an email with a tracking number. You can also check the status of your order on our website by entering your order number in the Track Order section. For questions, reach out via WhatsApp for a quick response.
[FAQ/03]
Payment
What payment methods do you accept?+
We accept debit and credit card payments (Visa, Mastercard), Apple Pay, and Google Pay — processed securely via Stripe. For orders shipping to Bulgaria, we also offer Cash on Delivery — pay in cash to the courier upon receipt.
[FAQ/04]
Other
What is your return policy?+
Unopened products in original packaging may be returned within 14 days of receipt for a full refund. Products must have been stored under the conditions specified on the label. For defective products, we cover return shipping costs.
Are peptides legal to purchase?+
Yes, research peptides are fully legal to purchase and possess for laboratory and scientific purposes. They are classified as research chemicals, not pharmaceutical products. All our products are clearly labeled for in-vitro use only.